Terms & Conditions

1. General

By using our website or placing an order with Irisé Café & Bakehouse, you agree to comply with these Terms & Conditions. We reserve the right to update these terms at any time without prior notice.

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2. Pre-Orders & Order Confirmation

All pre-orders are subject to availability and confirmation by Irisé Café & Bakehouse.

Submitting an enquiry or placing a pre-order request does not guarantee that your order has been accepted. Your order will only be considered confirmed once:

• You receive a confirmation from our team via email, phone call, or WhatsApp.

• Any required advance payment has been successfully received.

If you do not receive an order confirmation, please assume that your order has not been confirmed.

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3. Payments

Certain products and all custom or pre-ordered items may require full or partial payment in advance.

Orders requiring advance payment will only be prepared after the payment has been received and confirmed. Failure to complete the required payment may result in the cancellation of your order.

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4. Collection & No-Show Policy

Customers are requested to collect their orders on the agreed date and time.

If you anticipate a delay, please notify us as early as possible.

Orders that are not collected within a reasonable time after the agreed collection time, and for which no prior communication has been received, may be considered abandoned and cancelled.

Due to the perishable nature of our products, no refunds or credits will be issued for uncollected orders.

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5. Changes to Orders

Requests to modify collection dates, timings, or order details must be communicated to us as early as possible.

While we will always try to accommodate changes, they cannot be guaranteed and may depend on production schedules and ingredient availability.

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6. Allergies & Dietary Requirements

Our products may contain or come into contact with common allergens including, but not limited to, milk, eggs, wheat, gluten, soy, peanuts, tree nuts, and sesame.

Customers are responsible for informing us of any allergies or dietary requirements before placing an order.

While we take reasonable precautions, we cannot guarantee a completely allergen-free environment.

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7. Large & Corporate Orders

For large, corporate, or event orders, customers are requested to complete our enquiry form available on the website.

Our team will contact you to discuss your requirements, availability, pricing, and timelines.

Large orders will only be considered confirmed once:

• Availability has been confirmed by our team; and

• The required advance payment has been received.

 

8. Product Availability

All menu items are subject to availability. We reserve the right to substitute ingredients or discontinue products without prior notice where necessary while maintaining the quality of our offerings.

 

9. Pricing

All prices are listed in UAE Dirhams (AED) and are subject to change without prior notice.

 

10. Limitation of Liability

Irisé Café & Bakehouse shall not be held responsible for delays or inability to fulfil orders due to circumstances beyond our reasonable control, including supplier shortages, equipment failure, government restrictions, or force majeure events.

 

11. Contact Us

If you have any questions regarding these Terms & Conditions, or need assistance with an order, please contact us through the contact information provided on our website.